hardware

Valve replaces stolen Steam Machine for UK customer after doorstep theft

A UK buyer reported a Steam Machine was stolen from their doorstep after Royal Mail left it at the property. Steam Support sent a free replacement after the customer reported the theft and checked with neighbours at the company's request. The item cost about £1,000 and the case highlights UK rules that place delivery responsibility on sellers.

• Steam Support issued a free replacement
• Original unit stolen from doorstep after delivery
• Buyer asked to check neighbours; feared ~£1,000 loss
• UK Consumer Rights Act 2015 holds sellers responsible for delivery