gaming

Indie developer says Steam's two-hour refund policy led to 55,000 refunds

An indie developer told Eurogamer they refunded 55,000 sales under Steam's two-hour 'no questions asked' refund policy. The developer argues players can exploit the rule and says refunds should not be possible for games left with positive reviews. They described the policy as easy to abuse.

• Developer reports 55,000 refunded sales
• Refunds taken under Steam's two-hour policy
• Opposes refunds for titles with positive reviews
• Says the rule is easy for players to abuse