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Steam issued full refund for Battlefield 6 after 470 hours following mode removals

A player received a full Steam refund for Battlefield 6’s Phantom Edition despite logging 470 hours of play. The refund followed the game's surprise removal of multiple quickplay modes, including Rush, which the player said prompted the request. Battlefield Studios removed those modes to shorten queue times and improve matchmaking, and the change triggered community backlash. The case shows Steam will sometimes grant refunds outside its usual two-hour/14-day policy for live-service changes.

• Steam refunded the full cost of Battlefield 6’s Phantom Edition for a player who logged 470 hours and purchased on launch day.
• The refund exceeded Steam’s standard policy of two hours played within two weeks; Steam has granted exceptions in extenuating circumstances.
• The player pursued the refund after multiple quickplay modes, including Rush, were removed; Battlefield Studios said the removals aimed to shorten queue times and consolidate the playerbase for healthier matchmaking.
• The player reported a 22-year Steam history with 2,500 games and only one prior refund request, underscoring the strength of their complaint.